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Bankoto Workforce · Forward Deployed AI Employees

Hire an AI workforce that never clocks out — deployed and integrated by our engineers.

Bankoto Workforce is our forward deployment engineering service. We integrate AI employees into the tools you already run on — your calendar, WhatsApp, CRM, ERP and socials — so they can answer customers, generate sales, manage operations and help run your business, 24 hours a day.

Deployed & integrated by our engineers Trained on your business, tools & tone Works alongside your existing team
Your AI Workforce
"I'd like to buy 200 cartons of water"
AI Receptionist replying on WhatsApp
AI
Quotation sent, order processed
AI Sales Representative
AI
Order review added to owner's agenda
AI Executive Assistant
AI
Weekly report: water sales up 18%
AI Business Analyst
Done
Meet the Workforce
AI Receptionist AI Customer Support AI Sales Rep AI Compliance Officer AI Business Analyst AI Executive Assistant
Forward Deployed Engineering

Not software you configure yourself — a team that builds it with you

Bankoto Workforce isn't a chatbot you set up alone. Our engineers embed with your team, connect each AI employee to your real tools, and stay on to keep tuning performance.

01

Map your operations

Our engineers study how customers reach you today — calls, WhatsApp, DMs, your CRM — and where enquiries currently fall through the cracks.

02

Integrate & connect

We connect your AI employees to the tools you already run on — Google or Outlook Calendar, WhatsApp Business, your website, CRM, ERP and payments.

03

Train on your business

Each AI employee is trained on your products, pricing, policies and tone of voice — so it sounds like your business, not a generic bot.

04

Launch, monitor & optimise

We stay on after launch to monitor performance, tune responses and add new capabilities as your business grows.

The AI Workforce

Six AI employees. One integrated workforce.

Hire one, a few, or the whole team — every AI employee is deployed, connected and trained by Bankoto's engineers, not left for you to set up.

Always On

AI Receptionist

Mission: Never miss a customer enquiry.

What It Does
  • Answers phone calls with voice AI
  • Responds to WhatsApp, website chat & social DMs
  • Books appointments straight into your calendar
  • Captures leads & customer information
  • Routes and escalates to the right person
Full details & integrations
All Responsibilities
  • Answer phone calls (voice AI)
  • Respond to WhatsApp messages
  • Respond to website chats
  • Respond to Facebook & Instagram DMs
  • Route enquiries to the right department
  • Book appointments
  • Answer frequently asked questions
  • Collect customer information
  • Capture leads
  • Escalate complex issues to human staff
Integrations
Google CalendarOutlook CalendarWhatsApp BusinessWebsiteSocial MediaCRM
KPIs Tracked
Calls answeredResponse timeAppointment bookingsLeads capturedMissed enquiriesCustomer satisfaction
Always On

AI Customer Support Agent

Mission: Fast, accurate customer support, 24/7.

What It Does
  • Answers product questions instantly
  • Tracks orders and processes returns
  • Resolves common issues & complaints
  • Shares invoices, receipts & warranty info
  • Escalates unresolved cases to your team
Full details & integrations
All Responsibilities
  • Answer product questions
  • Resolve common customer issues
  • Track customer orders
  • Process returns
  • Handle complaints
  • Check warranty information
  • Explain pricing
  • Share invoices and receipts
  • Escalate unresolved cases
  • Follow up after resolution
Knowledge Sources
Product catalogueFAQsSOPsPoliciesERPCRMOrder history
KPIs Tracked
First response timeResolution timeFirst-contact resolutionCustomer satisfactionTickets resolvedEscalation rate
Always On

AI Sales Representative

Mission: Convert enquiries into paying customers.

What It Does
  • Qualifies leads & recommends products
  • Generates quotations and processes orders
  • Follows up automatically, recovers carts
  • Cross-sells, upsells & recommends promotions
  • Schedules sales meetings & generates invoices
Full details & integrations
All Responsibilities
  • Qualify leads
  • Recommend products
  • Cross-sell & upsell
  • Generate quotations
  • Follow up automatically
  • Recover abandoned carts
  • Schedule sales meetings
  • Collect customer requirements
  • Recommend promotions
  • Process orders
  • Generate invoices
Integrations
CRMInventoryPricing engineERPPaymentsWhatsAppEmail
KPIs Tracked
Leads qualifiedConversion rateRevenue generatedAverage order valueFollow-up completionQuotes converted
Always On

AI Compliance Officer

Mission: Stay compliant without tracking every regulation by hand.

What It Does
  • Monitors filing deadlines & tax obligations
  • Tracks CAC annual returns & licence renewals
  • Reminds you about payroll filings
  • Flags compliance risks before they escalate
  • Prepares checklists & compliance reports
Full details & integrations
All Responsibilities
  • Monitor filing deadlines
  • Track tax obligations
  • Monitor CAC annual returns
  • Remind about payroll filings
  • Monitor licence renewals
  • Prepare compliance checklists
  • Review required documents
  • Flag compliance risks
  • Generate compliance reports
  • Notify owners of upcoming deadlines
Integrations
AccountingPayrollTaxCompany profileDocument management
KPIs Tracked
Compliance scoreDeadlines metLate filings preventedRisk alerts issuedReports generated
Always On

AI Business Analyst

Mission: Turn business data into decisions.

What It Does
  • Monitors revenue, profitability & cash flow
  • Forecasts sales and inventory needs
  • Identifies risks & growth opportunities
  • Analyses customer behaviour & trends
  • Generates management reports with recommendations
Full details & integrations
All Responsibilities
  • Monitor business performance
  • Analyse revenue trends
  • Analyse profitability
  • Monitor cash flow
  • Identify risks
  • Forecast sales
  • Forecast inventory
  • Analyse customers
  • Identify growth opportunities
  • Generate management reports
  • Recommend actions
Integrations
AccountingInventoryCRMSalesPayrollBanking
KPIs Tracked
Reports generatedInsights deliveredForecast accuracyRisks detectedRecommendations accepted
Always On

AI Executive Assistant

Mission: Help you stay organised and decide faster.

What It Does
  • Manages calendars, meetings & agendas
  • Takes notes and tracks action items
  • Manages emails & reminds about deadlines
  • Generates daily business briefings
  • Coordinates teams & retrieves documents
Full details & integrations
All Responsibilities
  • Manage calendars
  • Schedule meetings
  • Prepare agendas
  • Take meeting notes
  • Track action items
  • Manage emails
  • Generate daily business briefings
  • Remind about deadlines
  • Coordinate teams
  • Retrieve documents
  • Prepare executive reports
Integrations
CalendarEmailTasksDocumentsERPAccountingCRM
KPIs Tracked
Meetings scheduledTime savedTasks completedEmails processedBriefings generatedDeadlines met
Built To Collaborate

The real value is what happens when they work as one team

Your AI employees don't operate in isolation — they hand work to each other automatically, the way a well-run team would.

Customer sends a WhatsApp message

"I'd like to buy 200 cartons of water."

1
AI Receptionist

Greets the customer and gathers initial details.

2
AI Sales Representative

Checks inventory, recommends products, prepares a quotation, and processes the order.

3
Customer

Asks, "When will it arrive?"

4
AI Customer Support Agent

Checks the order status and provides delivery information.

5
Business Owner

Receives a notification about the new order.

6
AI Executive Assistant

Adds the order review to the owner's agenda and prepares a summary.

7
AI Business Analyst

At the end of the week, reports that bottled water sales increased by 18%, identifies the drivers, and recommends increasing stock.

8
AI Compliance Officer

At month-end, reminds the owner about VAT filing and prepares the supporting compliance checklist.

Why Forward Deployed

Engineering for setup. AI employees for the day-to-day.

Bankoto Workforce isn't a self-serve chatbot builder. It's a deployment team plus a workforce that keeps running long after they leave.

Your Forward Deployment Engineer

  • Maps your workflows, tools & customer journeys before writing any config
  • Integrates each AI employee into your CRM, WhatsApp, calendar, ERP & socials
  • Trains every AI employee on your products, policies & tone of voice
  • Monitors performance and keeps tuning as your business grows

Your AI Workforce, 24/7

  • Answers, books, sells, supports, reports and files — without shifts or sick days
  • Hands off to your team the moment a task needs human judgment
  • Works across every channel your customers already use
  • Gets measurably better each week as more data flows through it
Packaging

Grow your workforce as your business grows

Instead of six unrelated AI tools, hire a growing workforce — start with the roles that matter most and add more as you need them.

Workforce Starter

2 AI Employees

Best for businesses that want to improve customer communication.

Includes
  • AI Receptionist
  • AI Customer Support Agent
  • AI Sales Representative
  • AI Compliance Officer
  • AI Business Analyst
  • AI Executive Assistant
Talk to Sales

Workforce Growth

3 AI Employees

Best for businesses focused on increasing revenue and conversions.

Includes
  • AI Receptionist
  • AI Customer Support Agent
  • AI Sales Representative
  • AI Compliance Officer
  • AI Business Analyst
  • AI Executive Assistant
Talk to Sales
Custom Deployment

Every deployment starts with a workforce assessment

We map your operations and show you exactly which AI employees will move the needle first — then our engineers deploy, integrate and train them into your business.

Your business, staffed by AI — deployed by us.

Talk to our forward deployment team and see which AI employees fit your operations first.